Customer Care

It is essential to the future of EFT Finance that all customers are treated fairly. EFT Finance is not a pressure driven, high volume sales business, but a business that expects its customers to receive the best asset finance solutions available at the best cost we can offer to ensure we build long term relationships.

  • EFT Finance are committed to protecting your privacy. We encourage you to read our Privacy Policy relating to your use of our website and our full Privacy Policy relating to your use of our services.
  • We aim for all communication to be written in plain English and where industry jargon is necessary we will fully explain its meaning.
  • We will advise customers of all the charges they will incur before they enter in to any finance agreement.
  • We will discuss all financing options with potential customers and explain the differences and the costs/ charges.
  • If we do not believe any of our products suit our customer’s needs, we will not sell them an unsuitable finance product.
  • Customers will never be requested to commit to a finance product or employ our services without the benefit of sufficient time to fully consider the options.
  • We will be available to discuss any aspects of the finance agreement after it has been drawn.
  • All our Directors and Associates are fully trained and are continually aware of the need to respect our TCF policy.
  • We retain a record of all written communication with customers and this can be retrieved if requested.
  • We expect to be contacted by the customer if he has any payment difficulties and we will assist the customer in any arrears communication with the relative funder.
  • EFT Finance’s formal Complaints Policy is available on request.